PRIVACY POLICY

TERMS & CONDITIONS

If you access and use this Web site (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use the Site.

 

GENERAL

All products and services of Concept 3 Movement and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use. The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern. The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

 

RELEASE OF LIABILITY

I have enrolled in a program of physical activity including, but not limited to yoga, and pilates, and the use of various conditioning and exercise equipment and facilities designed, offered, recommended, and/or supervised by Concept 3 Movement. I hereby affirm that I am in good physical condition and do not suffer from any disability that would prevent or limit my participation in this program.

In consideration of my participation in the program, I for myself, my employees, heirs, assigns, agents, officers, directors, shareholders and co-workers hereby release Concept 3 Movement, its employees, heirs, assigns, agents, officers, directors, and shareholders, from any and all claims, demands or causes of action arising from my participation in the program or from any use of the conditioning and exercise equipment and facilities.

I fully understand that I may suffer injury as a result of my participation in the program and I hereby release Concept 3 Movement from any and all liability now or in the future, including but not limited to medical expenses, lost wages, pain and suffering, that may occur by reason of heart attacks, muscle strains, pulls or tears, broken bones, shin splints, heat prostration, knee/lower back/foot injuries, and any other illness, soreness, or injury, however caused, whether occurring during or after my participation in the program or use of the conditioning and exercise equipment and facilities, regardless of fault.

 

INTERNET E-MAIL

Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

 

NO ENDORSEMENTS

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.

 

LINKS/SOFTWARE

Links from or to web sites outside the Site are meant for convenience only. Concept 3 Movement does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Concept 3 Movement will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Concept 3 Movement is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

 

PAYMENT FOR PRODUCTS & SERVICES

All Credit Cards will be processed in Pound Sterling at the time of payment. Concept 3 Movement is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

 

REFUND / CANCELLATION POLICY

Personal Training
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed. Any sessions missed with less than 24 hours notification are forfeited. If you have not already paid for the session, your account will be charged for the full amount of the session. If no account information is present, no further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner.

Registered Programs
Pre-paid classes are refundable If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund or we can credit your account if you notify us prior to your session start date.

Individual Classes
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed. Any classes missed without 24 hours notification are forfeited. If you have not already paid for the class, your account will be charged for the full amount of the session.

 

PURCHASE OF SESSIONS

I acknowledge and agree that the Pilates and Yoga class session payment is required for blocks of sessions in advance of actual classes or for a drop in class. I agree to pay for Pilates in advance for either 4 or 12 class blocks at the current rate of £56 or £168 respectively or £15 for the Drop In Rate prior to the start of the class. I agree to pay for Yoga in advance for either 4 or 12 class blocks at the current rate of £60 or £180 respectively or £16 for the Drop in Rate prior to the start of the class. I understand this money is not refundable. I understand this contract and terms it presents is for the purchase of sessions and any other purchase of services in the future. I acknowledge that this specific contract, release of liability, consent, and agreement is continuously valid indefinitely. If a block of 4 is purchased I understand that a minimum requirement of one session per week must be completed, or otherwise agreed, or I will be charged for the session(s) missed. If a block of 12 is purchased there is a 16 week utilisation period or 4 months expiration period. No refund will be granted for sessions that have not been completed. If Unlimited Pilates or Unlimited Yoga is purchased you have the set period of time specified to utilise your sessions. However if prior notice is given (24 hours) you can renege and forfeit on two classes per calender month and there will be no charge. This applies only for the Unlimited Packages. I understand Concept 3 Movement has the right and the authority to terminate the program at any time, with no refund, if I do not follow the program or fail to conduct myself in an appropriate manner.

 

CONSULTING
No refunds are available for completed consulting services. Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the Concept 3 Movement subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.

 

PRODUCTS

Fitness Equipment and Accessories
May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange. Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page. Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement is unavailable and the customer does not wish to exchange for another product

Books, DVD’s, Posters
May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange. Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.

Digital Products (Audio, Video, E-Book downloads)
These products are not eligible for return or exchange. Should your file be defective or damaged upon arrival please contact the appropriate division of Concept 3 Movement where you purchased the product and we will arrange for a copy of the file to be re-sent. Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.

 

COLLECTION OF INFORMATION

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

PRIVACY POLICY

Thank you for visiting Concept 3 Movement. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for web sites within the Concept 3 Movement portfolio. If you link to other third party web sites, please review the privacy policies posted at those sites. Concept 3 Movement is not responsible for how data or information treated/handled by any third party web site that is linked to from our sites.

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